Privacy Policy

Last Updated: April 2026

Our website address is: https://newkisumu.com.

1. Data Collection

We collect information that you voluntarily provide during registration and checkout:

Personal Identity: Name, Email Address, and Phone Number.
Transactional Data: Shipping Address (when required by payment processors).
GPS Data: While we provide a GPS button for positioning on the map, we do not save your location data in our database.

2. Use of Data

Data is collected solely to ensure website functionality, including:

User login, account management, and autogenerating passwords.
Accessing order history and digital downloads.
Processing payments and recurring subscriptions.
Sending essential communication: order confirmations, account updates, and product-specific emails.

3. Third-Party Sharing

We do not share your data with third parties except for payment platforms (e.g., M-Pesa, PayPal) to process transactions and service providers, or embedded videos on platforms like youtube necessary to operate the platform. These providers may collect your data under their own policies.

4. Cookies

We use cookies and similar tracking technologies to provide you with a better experience on our website, particularly for video playback.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences and improve functionality.

Cookies We Use

Our website primarily uses third-party cookies from YouTube to enable embedded video playback. These cookies allow YouTube to:

Deliver videos
Remember your video preferences

We do not use any first-party analytical or advertising cookies.

Consent to Cookies

By creating an account / purchasing any product or service on our website, you explicitly consent to the use of cookies and tracking technologies as described in this Privacy Policy. This consent includes third-party cookies from YouTube for video functionality.

Logged-in users will not see a cookie consent banner, as your account registration constitutes your acceptance of our cookie practices.

If you use our website without creating an account,you will be shown a cookie consent banner where you can accept.

Managing Your Cookie Preferences

You can withdraw your consent or manage your cookie preferences at any time by:

Adjusting your account settings when logged in ( on the “Account details” tab, click on “Revoke Cookie Consent”). When logged in, accepting the cookies at any time will be saved and won’t need to accept each time again unless you revoke again.
Clearing cookies from your browser (when logged out).

Please note that if you withdraw consent for cookies, you may not be able to watch embedded videos on our website.

Third-Party Cookies

We embed videos from YouTube. When you play a YouTube video on our site, YouTube may set cookies and collect data about your viewing activity. For more information, please see YouTube’s Privacy Policy: https://policies.google.com/privacy

5. Data Retention & Legal Obligations

Operational Data: Account data is kept as long as needed to maintain your login and order history.
Kenyan Law Compliance: Per Kenyan Law, order details are stored for a period of up to 7 years.
Database Maintenance: General database logs may be cleared every two months to manage server space.

6. Your Rights: Data Deletion

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.If you wish to delete your data, you must visit the homepage then append /erasedata/ and fill out the form.

Processing: Deletion takes approximately 30 days. Once deleted, it may take approximately 90 days after expiry of the service for the service / subscription to be fully deleted.
Finality: Once processed, the action cannot be cancelled. You will lose all access to your account, purchase history, and the ability to log in.( after deleting your account from the website, for business owners etc, and those who’s email is linked to a service, they may have to wait till the service auto expires, then wait a bit longer for it to fully be deleted.)

7. Security Disclaimer

While we implement security measures, we are not liable for data loss due to malicious hacks or physical server destruction.

8. Verified Communications

Official communication will only come from @studio.co.ke domains or our verified social media accounts listed on the website.

9. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

10. Embedded content from other websites.

Articles, pins, posts, buttons on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

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11. Location Data Collection: Our interactive maps feature may request access to your device’s geolocation (GPS) via your browser to center the map and find the closest events to your current location. This location data is used locally in your browser to calculate distances to map pins and is not permanently stored on our servers.

12. Usage Tracking and Analytics: To improve our services and provide analytics for event organizers, we track user interactions on our event maps. This includes tracking when you click on a map pin, click to buy a ticket, request directions, or share an event link.

13. User-Submitted Information and Media: If you submit an event to our map, we collect the details you provide, including your business name, event description, event dates, physical coordinates (latitude and longitude), and relevant links (such as ticketing or YouTube URLs). We also collect and store the image thumbnails you upload to represent your event.

14. Cookies and Session Data: We use session cookies (including WooCommerce session data) to temporarily store your event onboarding information while you navigate our submission process and proceed to checkout.

15. Third-Party Services: Our map feature relies on third-party tile providers (such as OpenStreetMap, CARTO, Esri, Stamen, and Google) and may embed videos from YouTube. When you interact with the map or view videos, your IP address and browser data may be processed by these third parties according to their respective privacy policies. Requests for directions will redirect you to Google Maps.

16. We use a CDN to stream videos smoothly. When you play a video, your browser connects to our CDN provider.