KISUMU

Privacy Policy

Last Updated: April 2026

Our website address is: https://newkisumu.com.

1. Data Collection

We collect information that you voluntarily provide during registration and checkout:

  • Personal Identity: Name, Email Address, and Phone Number.
  • Transactional Data: Shipping Address (when required by payment processors).
  • GPS Data: While we provide a GPS button for positioning on the map, we do not save your location data in our database.

2. Use of Data

Data is collected solely to ensure website functionality, including:

  • User login, account management, and autogenerating passwords.

  • Accessing order history and digital downloads.

  • Processing payments and recurring subscriptions.

  • Sending essential communication: order confirmations, account updates, and product-specific emails.

3. Third-Party Sharing

We do not share your data with third parties except for payment platforms (e.g., M-Pesa, PayPal) to process transactions and service providers necessary to operate the platform. These providers may collect your data under their own policies. If you request a password reset, your IP address may be included in the reset email. We may collect ip address on some forms eg login page.

4. Cookies

We use essential cookies to ensure the website functions correctly. By using this site, you consent to the collection of these cookies.

5. Data Retention & Legal Obligations

  • Operational Data: Account data is kept as long as needed to maintain your login and order history.
  • Kenyan Law Compliance: Per Kenyan Law, order details are stored for a period of up to 7 years.
  • Database Maintenance: General database logs may be cleared every two months to manage server space.

6. Your Rights: Data Deletion

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.If you wish to delete your data, you must visit https://newkisumu.com/erase-my-data/ and fill out the form.

  • Processing: Deletion takes approximately 30 days.
  • Finality: Once processed, the action cannot be cancelled. You will lose all access to your account, purchase history, and the ability to log in.

7. Security Disclaimer

While we implement security measures, we are not liable for data loss due to malicious hacks or physical server destruction.

8. Verified Communications

Official communication will only come from @studio.co.ke domains or our verified social media accounts listed on the website.

9. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

10. Embedded content from other websites.

Articles, pins, posts, buttons on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

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11. Location Data Collection: Our interactive maps feature may request access to your device’s geolocation (GPS) via your browser to center the map and find the closest events to your current location. This location data is used locally in your browser to calculate distances to map pins and is not permanently stored on our servers.

12. Usage Tracking and Analytics: To improve our services and provide analytics for event organizers, we track user interactions on our event maps. This includes tracking when you click on a map pin, click to buy a ticket, request directions, or share an event link.

13. User-Submitted Information and Media: If you submit an event to our map, we collect the details you provide, including your business name, event description, event dates, physical coordinates (latitude and longitude), and relevant links (such as ticketing or YouTube URLs). We also collect and store the image thumbnails you upload to represent your event.

14. Cookies and Session Data: We use session cookies (including WooCommerce session data) to temporarily store your event onboarding information while you navigate our submission process and proceed to checkout.

15. Third-Party Services: Our map feature relies on third-party tile providers (such as OpenStreetMap, CARTO, Esri, Stamen, and Google) and may embed videos from YouTube. When you interact with the map or view videos, your IP address and browser data may be processed by these third parties according to their respective privacy policies. Requests for directions will redirect you to Google Maps.

16. We use a CDN to stream videos smoothly. When you play a video, your browser connects to our CDN provider. 

© 2026 Botanical Curator. Sanctuary Vitality: 94% — Flourishing.