Kisumu Video Library
Booking
Frequently Asked Questions
What is the Local Guides service?
The Local Guides service connects you with verified locals in Kisumu who can help you understand the city better. You can either book a video call for advice or schedule an in-person meeting to help you navigate the city.
What types of bookings are available?
There are two options:
Video Call (Virtual Consultation)
Ask general questions about living in Kisumu, shopping, transport, neighborhoods, pricing, or daily life before you arrive or while you’re in the city.
In-Person Meeting
Meet a local guide in a public place who can help you navigate areas, understand local systems, or explore the city more confidently.
Can a guide come to my Airbnb or hotel room?
No. Guides are not allowed to enter private residences, Airbnb properties, private hotel rooms, or any non-public space.
This policy protects both you and the guide and ensures all interactions remain professional and safe.
Is this a tour service?
No. This is not a traditional tour company. It’s a personalized local assistance service designed to help you navigate Kisumu more confidently and efficiently.
Can I book multiple sessions?
Yes. Many users book:
One video call before arrival
One in-person guidance after arrival
You can book as many sessions as needed.
Who is this service best for?
This service is ideal for:
Tourists
Expats
Students
First-time visitors
Anyone planning on visiting Kisumu
How do I learn more about my guide before booking?
All guides have their social media in the description of their cards. You can view them before making a booking.
What kind of questions can I ask during a video call?
You can ask about:
Cost of living
Best neighborhoods
Transportation tips
SIM cards & mobile payments
Shopping and markets
Safety advice
Local culture and etiquette
Recommended places to visit
Video calls are ideal for planning before arrival or getting quick local insights.
What happens after I book?
After booking:
You will receive confirmation details.
For video calls, you’ll receive the videocall link.
For in-person meetings, you’ll receive a Google Map Link for the public meeting location.
Where do in-person meetings take place?
All in-person meetings must happen in public locations such as:
Shopping malls
Cafés
Public parks
CBD area
Recognized public landmarks
For safety reasons, guides are strictly prohibited from entering private residences, Airbnb apartments, private hotel rooms, or any secluded location.
Can a guide help me with official paperwork?
Guides can provide general advice based on experience, but they are not government officials or legal representatives. For official documentation, always consult the relevant authorities.
What is not allowed during a booking?
The following are strictly prohibited:
Entering private homes or hotel rooms
Illegal activities
Financial transactions outside the platform / general financial advice.
Personal or inappropriate requests
Violating these rules may result in removal from the platform.